Farebrother's policy is to secure continued profitable growth by providing a consistently high level of service to ensure customer satisfaction.

In order to meet these aims, a system of procedures has been developed and introduced throughout the Company describing the operation of the management system and providing advice to all personnel on the best management practice.

Achieving quality involves recognition of all customer needs and the employment of an efficient management system that endeavours to satisfy each customer first time, every time.

All employees are individually responsible for the quality of their work, and are provided with continual training to constantly improve the performance of the Company. Clarification of the Company's policies, procedures and practices is always available from the Directors.

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